Technical Support

Ink Requirements

Museo MAX, Museo Artist Cards, Museo Textured Rag, Museo Artistry Canvas and Museo Portfolio Rag are designed for use with matte black ink. Museo Silver Rag is designed for use with photo black ink.

How to Tell Printing Side

All Museo products come packaged with print side facing up when you open the box of sheets. All rolls are wound print side out.

Museo Product Dimensions and Printer Profiles

ICC Color Profiles are available for many printers. Dimensions for all of our Museo products are located on their product page Museo Foto Fuse, Museo Artist Cards,  Museo MAX, Museo Silver Rag, Museo Portfolio Rag, Textured Rag, Museo Artistry Canvas. 

Museo Artist Card Templates

Artist Card Templates are available for Photoshop and Photoshop Elements.

 Downloadable templates for Photoshop users. These templates are Mac and PC compatible.

  Type Photoshop &
Photoshop Elements
Compatible

  Small (#6) Artist Cards Download Template
  Large (#9) Artist Cards Download Template
  Square Cards Download Template
  Panoramic Cards Download Template


Download instructions for making Museo Artist Card using Aperture 2.0 graciously provided by our recent featured photographer Lester Picker.

Printer Feed Roller Cleaning Procedure

Our experience has been that some printers occassionaly exhibit sheet feeding problems. This can be from an accumulation of lint, dust, fuzz, etc. This Printer Feed Roller Cleaning Procedure was developed to assist the user in cleaning the rollers that feed the paper into your inkjet printer.

Download the Printer Feed Roller Cleaning Procedures

New Paper Basis Weight Conversion Chart

Ever wonder how a 100# text weight paper is lighter than an 80# cover. What's a GSM and how does a 250 gsm paper compare to 60# bond? Use our handy conversion chart so you can quickly compare grades of different weights.

Basis Weight Conversion Chart

Grain Direction

Many users have contacted us to inquire about Grain direction on our Museo products. For those unfamiliar with grain direction, it is basically the way paper fibers become oriented within the base paper during the paper making process. When paper is made, fibers tend to align themselves with the machine direction of the paper making equipment, rather similar to how logs floating down a river will tend to float parallel to the flow of the river, but on a much smaller scale. If you have ever tried to tear something out of a newspaper, you know how easy (and straight) it tears in one direction but how irregularly it tears in the opposite direction. The easy tearing direction is the grain direction. In newsprint paper the fibers are long so this effect is much more pronounced. In fine paper making, the fibers lengths are shorter so it is not as obvious. However, to those making books or folders, the grain direction is very important to determine so the final piece is assembled correctly and will fold and lay properly.

For Museo sheets, most of our products are cut Grain Long. This means the grain direction is parallel to the longest dimension of the sheet. For example, on 17” x 22” paper, the grain is parallel to the 22” side. Book makers often cut this size sheet in half to make a 17 x 11 sheet that is grain short so 2 up 8.5 x 11 book pages could be made with the grain running north/south when these sheets are bound together.

For Museo roll products, the grain is parallel to the length of the roll.